From China to the World
Whole Catering Equipment Manufacturer
Sernow Electric originated in Taiwan and entered the mainland market in 2005. Since its establishment, Serno is committed to providing high quality catering equipment for the overall catering system, and always adheres to the road of innovation and independent research and development in the field of commercial electrical appliances.
Master the core process
Serno has always insisted on innovation and independent research and development. After years of hard work, it now has a strong technical research and development team and has achieved core advantages in a number of technologies. The smoothie machine series products have been unanimously praised by new and old customers in the high-end market. At present, Serno's R & D team is accelerating the pace of research and development of brushless technology to make the power of the equipment motor stronger, quieter, and longer life.
Create quality sales service
Serno sales service outlets cover the whole country, and each customer can establish an after-sales service group. The customer service in the group is online 24 hours a day, and solves after-sales and maintenance problems for customers within 2 hours. In order to actively expand online service channels, WeChat service number has added self-service tools, including pre-sales tutorials, maintenance videos, beverage recipes, etc. Serno always put the needs of customers in the first place, dedicated to provide customers with the most timely, the best quality service.
Towards a leading international brand
With its consistent adherence to product quality and technical advantages accumulated over the years, the Serno brand has become a leader in the domestic commercial electrical appliance market and has achieved gratifying results in the international market. Cernos is moving towards the world's leading brand of commercial electrical appliances at a vigorous pace, creating greater value and market niche for customers. In the future, Serno will also establish a technical framework for the Internet of Things to strengthen the intelligent, information and standardized management of store equipment.
From the Guangdong headquarters in 2007 to the Shanghai and Beijing branches in 2008, in 2012, Serno completed the national layout, established more than 20 branches and offices in China, and formed more than 2000 distribution service systems. Products and services cover the national market.
In 2008, Serno went abroad for the first time, and then successively opened the Thai and Philippine markets. Today, Serno products have been sold to more than 20 countries and regions around the world.
In order to better provide standardized services, Serno officially launched the national free customer service hotline in 2013:400-788-9959
Customer first, full participation
Pragmatic innovation, sustainable development
"Customer first, full participation, pragmatic innovation, sustainable development" is always adhering to the business philosophy. Serno depends on the customer, so Serno should understand the current and future needs of the customer, and then meet the needs of the customer. In order to meet the needs of customers at the same time, the people should be more innovative, strive to exceed customer expectations.
"Always ensure product quality, sincerely create value for customers" is the consistent pursuit of the people. Serno people participate in every process of quality control, with practical systems and actions to ensure the quality of products, to provide customers with the best quality products. In order to further improve the quality control ability of the enterprise and realize the quality commitment to customers, Serno actively seeks the guidance and supervision of external professional supervision and management institutions while doing a good job in internal quality control. In 2008, the enterprise took the lead in passing the ISO9001:2008 quality management system certification in the industry, and its products have successively obtained a series of certifications such as 3C, CNS, CE, ETL, ROHS, FDA, etc.
For many years, Serno people have been focusing on quality control and technological innovation, because they know that only by doing so can they continue to develop, realize the sustainable operation of the enterprise, and create more value for customers.
Contact Us \Internal Community \Site Map \Enterprise E-mail\Website Statement
Questionnaire: individual consumer \individual shopkeeper
Telephone:+86 769-81860060
National Service Hotline:400-788-9959
Website construction:www300.cn SEO Privacy Policy
